Shipping Policy

I have taken over the shipping policy for you and adapted it to Goatly, with the correct email address. Below is the complete text:

Shipping Policy

At Goatly, we strive to process and ship all orders as efficiently and reliably as possible. Below you will find information about our shipping procedures.

Order Processing

  • Orders are usually processed within 1–5 business days of payment confirmation.
  • Orders are processed from Monday to Friday, excluding weekends and holidays.
  • During busy periods, promotions, or holidays, processing time may be longer.

Shipping and Delivery Times

  • After shipment, orders are delivered within an average of 5–10 business days.
  • Delivery times may vary depending on the destination, carrier operations, customs clearance, and other factors beyond our control.
  • All delivery estimates are non-guaranteed.

Shipping Costs

  • Shipping costs are calculated and displayed at checkout before the order is finalized.

Shipping Confirmation and Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with track & trace information.
  • It may take 24–48 hours for tracking updates to appear after shipment.

Subscription Orders

  • Subscription orders follow the same processing and shipping times as one-time purchases.
  • Products shipped via subscription are sent according to the chosen billing cycle and with the same shipping methods as regular orders.
  • Customers can manage, pause, or cancel their subscription via their customer account.

International Shipping

  • We ship internationally.
  • Delivery times may vary depending on the destination country and customs procedures.
  • Any customs duties, taxes, or import fees are the responsibility of the customer.

Shipping Delays and Responsibility

Goatly is not responsible for shipping delays caused by:

  • Carriers or customs authorities
  • Incorrect or incomplete shipping information provided at checkout
  • Weather conditions, service interruptions, or other circumstances beyond our control

Accuracy of Address

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may incur additional processing time and reshipping costs.

Contact and Support

Do you have questions about shipping or your order? Please contact us at: 📧 info@trygoatly.nl