Privacy Policy

Welcome to Goatly. We strive to offer you a safe and pleasant shopping experience. This includes careful handling of your personal data and respecting your privacy. In this statement, we explain what information we collect when you visit our website and how we use it. By using our services, you agree to the processing of your data as described here.

1. What information do we collect? We collect data in various ways to perform our services as effectively as possible:

  • Information you provide: When you make a purchase, subscribe to the newsletter, or contact customer service, we receive information such as your name, email address, phone number, shipping address, and payment details.
  • Information via third parties: Are you sending a gift to someone else? In that case, we process the recipient's name and address solely for delivery purposes.
  • Automatic information: Like most websites, we use cookies and similar technologies. These collect technical data such as your IP address, the device you are using, and how you navigate through the webshop. This helps us improve the website and remember your shopping cart.

2. How do we use your data? We primarily use your data for:

  • Processing and delivering your order. Communicating about the status of your order. Improving our webshop and personalizing your experience. Preventing fraud and securing our website.

3. Sharing with third parties We never sell your data to third parties. We only share data with partners who are essential for our services, such as:

  • Shopify: Our e-commerce platform on which the webshop runs.
  • Payment providers: Such as iDEAL and Bancontact to securely process your payment.
  • Carriers: Such as PostNL, DHL, or DPD to deliver your package to the correct address.

4. Cookies and Tracking Our website uses cookies. These are small text files stored on your device.

  • Necessary cookies: Ensure the website functions (e.g., remembering the contents of your shopping cart).
  • Analytical cookies: Provide insights into how the website is used, allowing us to improve it.
  • Marketing cookies: Can be used to display relevant advertisements based on your interests.

You can decide whether to accept or reject cookies through your browser settings. Please note: disabling cookies may cause some features of the webshop to function less effectively.

5. Your Rights You have the right at any time to view, correct, or have your personal data deleted. If you want to know what data we have about you or if you want to unsubscribe from our newsletter, please contact us.

6. Contact Do you have questions about this privacy statement or how we handle your data? Please send an email to info@trygoatly.nl. We are happy to assist you.